DigestFlow Official Website › Contact
ContactContact The DigestFlow Desk: Two Addresses, Two Jobs
Tracking, changes and refunds go to +1 (877) 257-0710. Everything about this website goes to [email protected].
Those two desks are separate and the second one cannot see an order, which is why sending a refund request to it costs a day. Returns go to the New York address, and only after the order desk has issued an authorisation.
The single most common way a support question gets delayed on sites like this one is arriving at the wrong desk. This page exists to stop that.
Which DigestFlow desk handles what
| If your question is about | Contact | Why |
|---|---|---|
| An order that has not arrived | +1 (877) 257-0710 | Only this desk can see the order and the tracking |
| A refund or return | +1 (877) 257-0710 | A claim needs an order ID and a return authorisation |
| Changing an order | +1 (877) 257-0710 | Time-critical, so the phone beats email |
| A charge on a statement | +1 (877) 257-0710 | The processor is BuyGoods and this desk can identify it |
| A mistake on this website | [email protected] | This desk writes the pages |
| The label or the panel | [email protected] | Send a photograph. This is the most useful message we get |
| Privacy, data or press | [email protected] | Handled by the website desk |
Two addresses and one phone number. The phone number is on the order email and in the footer of every page here.
The DigestFlow contact details in full
Tracking, changes and refunds
+1 (877) 257-0710
[email protected]
Have the order ID ready. It is in the confirmation email.
This website, corrections, privacy and press
[email protected]
Mon–Fri 9:00am–5:00pm ET
This address cannot see orders and cannot start a refund.
Office
Godigestflow
1114 Avenue of the Americas, Suite 1900, New York, NY 10036, USA
USA Authorized DigestFlow Retailer
Returns
75 Broad Street, Suite 2400, New York, NY 10004, USA
Only after the order desk has issued a return authorisation. An unannounced parcel can be refused.
Write to the DigestFlow website desk
This form reaches the people who write these pages. It does not reach the order desk, and a refund request sent here is a refund request that arrives a day late.
Report a DigestFlow label discrepancy
Every figure on this website is read off the label artwork. If the bottle in your hand says something different, the bottle is right and this page is wrong, and this desk would rather know within the hour than in six months.
What to have ready before ringing the DigestFlow order desk
Most calls to a desk like this one are three minutes long if the caller has four things in front of them and fifteen if they do not.
- The order ID. It is in the confirmation email, which is the first of the two emails an order produces. Nothing can start without it.
- The date on the order confirmation. The sixty-day window opens at the checkout, so that date is the number a refund conversation turns on.
- The tracking number. On the same email. If a parcel is the subject, this answers half the question before anyone speaks.
- The bottle, if the question is about the label. The lot is printed on the base where the bottle carries it, and the panel is on the back.
If the confirmation email has gone, check the spam folder first and then ring with the name and email address used at checkout. The desk can usually find an order from those two, and it is slower than having the ID but it is not a dead end.
One thing that is a dead end: sending a refund request to the website address. It reaches people who write pages, not people who can see orders, and it costs a day while it is passed along.
How quickly each DigestFlow desk answers
| Channel | Hours | Best for | Not for |
|---|---|---|---|
| +1 (877) 257-0710 | The order desk's own hours, given on the order email | Anything time-critical: a missing parcel, a refund, a change | Corrections to this website |
| [email protected] | Weekdays | Refunds and returns where nothing is urgent | A parcel that needs chasing today |
| [email protected] | Mon to Fri 9:00am to 5:00pm ET | Corrections, label discrepancies, privacy, press | Orders. This desk cannot see them |
Three channels, two desks. The middle row and the bottom row look similar and go to completely different people.
A message sent to the website address on a Friday evening is answered on Monday. That is fine for a typo and it is not fine for a parcel, which is the whole reason this page separates the two before it does anything else.
Contacting DigestFlow: questions
Which DigestFlow address should I write to?
If it concerns an order, a delivery or a refund, ring +1 (877) 257-0710 or write to [email protected]. If it concerns this website, a typo, a privacy request or press, write to [email protected]. The second address cannot see orders.
How fast does the DigestFlow website desk reply?
Weekdays, Mon to Fri 9:00am to 5:00pm ET. A message sent on Friday evening is answered on Monday. Anything time-critical should go to the order line instead.
Can I cancel a DigestFlow order?
Ring the order desk as soon as possible with the order ID. Once a parcel has left, the route is the sixty-day window rather than a cancellation.
What do I need before ringing about DigestFlow?
The order ID and the date from the order confirmation, the tracking number from the shipping confirmation, and the bottle if the question is about the label.
Order DigestFlow, and keep the number to hand
One desk for orders and refunds, one for the pages, and sixty days from purchase to use either.
Two bottles $158 · six bottles $294 · 60 days from purchase
Order DigestFlow On The Official WebsiteOne capsule a day · 30 per bottle · lot DIG-26/GO-2148
