DigestFlow Official Website › Blog › DigestFlow 60-Day Guarantee: 6 Steps
DigestFlow 60-Day Money-Back Guarantee: 6 Steps to a Refund
Searches for "DigestFlow refund", "DigestFlow 60 day guarantee" and "DigestFlow cancel order" all point to one need: a clear way out. Here are six steps. The first one is the date, because two company documents word it differently.
Quick answer: The DigestFlow guarantee is 60 days from purchase, per the supplier product sheet. The seller's own page says 60 days from the date the order shipped. Count from the day you paid, ring +1 (877) 257-0710 before day 60, and expect to pay return postage unless the item was damaged.
- Guarantee length: 60 days. Start date: purchase (the earlier of two documented dates).
- Order desk: +1 (877) 257-0710 or [email protected].
- Return postage is the buyer's unless the item arrived damaged, defective or wrong.
- Refund: 3 to 5 business days to process, then 5 to 10 days to show on the card.
- Put your full name, order email and order ID inside the box.
- The guarantee is a purchase policy. It is not a medical promise.
Step 1: Which day does the 60 days start on?
Two documents from the same company give two start dates. This is the one real conflict on the product, so it is worth reading slowly.
| Source | What it says | Window opens |
|---|---|---|
| Supplier product sheet | 60 days from purchase, on the sales and info page | The day you pay |
| Seller's own information page | Within 60 days from the date your order was shipped | The day the parcel leaves |
Both are quoted. Neither is averaged.
This site counts from purchase. It is the earlier start. A claim made within 60 days of paying is inside both documents. A claim that leans on the later date is inside only one.
Step 2: What should you keep?
Keep the order confirmation email. It carries the order ID and the purchase date. Keep the shipping email too, because it carries the tracking number.
- Order confirmation: the order ID and the date the count begins.
- Shipping email: the tracking number.
- The bottles, with the lot printed on the base where the bottle shows it.
- A note of the day you took the first capsule.
Set a phone reminder for day 50. A claim needs a call, an authorisation and a parcel in transit. Ten days is a fair margin.
Know the way out before you start
The terms are written down: 60 days from purchase, one phone number and one returns address.
See today's price and guaranteeDisclosure: this website is a retailer and earns on the packs it sells. The checkout shows the amount you pay.
Step 3: Who do you call?
Call the order desk on +1 (877) 257-0710. You can also write to [email protected]. Have your order ID ready.
Do not use the website address for a refund. It is [email protected], and it handles page errors and privacy, not orders. It cannot see your order or start a refund.
If you want to cancel an order, the published channel is the same phone line. The source material does not describe a cancel-before-shipping rule, so ask the desk what is possible for your order.
Step 4: What do you ask for on the call?
- Say you want to claim under the 60-day guarantee and give the order ID.
- Ask for a return authorisation and the return address.
- Say plainly if the parcel arrived damaged, defective or wrong, because that changes who pays postage.
- If the start date is questioned, say the supplier sheet states purchase and ask for that to be read back.
- Ask what to send back if the bottles are open or part used.
Do not post anything before you have the authorisation. An unannounced parcel can be refused.
Step 5: How do you pack and post the return?
Put your full name, the email on the order and the order ID inside the box. A box with no name is the most common reason a refund stalls.
Post it with tracking, at your own cost. Keep the tracking number until the refund lands. The returns address is 75 Broad Street, Suite 2400, New York, NY 10004, USA.
| Term | Position |
|---|---|
| Return postage | The buyer's, unless damaged, defective or wrong through the seller's error |
| Return authorisation | Needed before posting anything |
| Inside the box | Full name, order email, order ID |
| Refunded to | The original payment method, through BuyGoods |
Step 6: How long does the refund take?
Expect two waits. The first is 3 to 5 business days for the return to be processed. The second is a further 5 to 10 days for the money to appear on your card, and that part belongs to your bank.
So the money can take a couple of weeks after the parcel lands. Plan for it, and do not leave your claim to the last week.
No name in the box. Posting before the authorisation. Using the website email. Untracked postage. Leaving the call to day 59.
Frequently asked questions
How long is the DigestFlow guarantee?
It is 60 days. The supplier product sheet counts from purchase. The seller's own information page says within 60 days from the date the order was shipped. Count from the day you paid and call before day 60.
How do I get a DigestFlow refund?
Ring +1 (877) 257-0710 with your order ID, ask for a return authorisation, put your name, order email and order ID in the box and post it with tracking. Do not post before you have the authorisation.
Who pays return postage on DigestFlow?
The buyer pays, unless the item arrived damaged, defective or wrong through the seller's error. Use a tracked service and keep the number until the refund lands.
How long does a DigestFlow refund take?
Three to five business days to process after the return is received, then a further five to ten days to appear on your card. The second wait belongs to your bank.
Can I cancel my DigestFlow order?
Orders, changes and refunds go through the order desk on +1 (877) 257-0710. No cancel-before-shipping rule is published, so ask the desk about your order. Each pack is a one-time payment, so there is no subscription to cancel.
Can I return opened DigestFlow bottles?
Ask the order desk when you call. The window turns on the date and the order ID, and the desk will say what to send back before you post anything.
Sources
- The guarantee page on this site
- The refund policy page on this site
- The FTC's health-claims guidance: https://www.ftc.gov/news-events/topics/truth-advertising/health-claims
Our view
A guarantee is a commercial term. It says the seller is willing to be wrong about whether you will like the product. It says nothing about what the capsule does.
Our view: the terms are fair, with one weak spot. Return postage is yours, and a six-bottle return costs more to post than a two-bottle one. That is one more reason to start small. Count from the day you paid, set the day-50 reminder and make the call early.
Try it with a clear exit
If the terms fit, see today's price and guarantee. Keep your order email and set a day-50 reminder.
See today's price and guaranteeDisclosure: this website is a retailer and earns on the packs it sells. The checkout shows the amount you pay.
Last updated . Medically reviewed by Dr. Will Bulsiewicz, MD, Physician.
